THE POLICY OF OUR QUALITY SYSTEM
IR.International and its supreme directorate are obligated to comply with the Quality System ISO9001:2008 & having its perpetual verification to achieve the following objects:
1- Customer's Satisfaction:
A- Concentrating on customer's demands & understanding their inquiries in order to realize their prospects they expect from our company.
B- Constant test for the customer's concepts & utilizing the ideas to advance performance.
2- Continuous Improvement:
- Data analysis & finding out chances to improve & develop work.
3- Sales Increase:
A- Permanent Communications with the company's branches, agents and customers worldwide.
B- Endeavoring to develop the existing markets and expansion through out penetrating new markets.
C- Creating a constructive competitiveness between the different brand names that the company is producing, particularly IR & DREAMS.
Sales and Shipping Policy
Price lists: To be sent upon request
Specimens and albums:
to be sent upon request
Minimum Order: Negotiable
Imad AL-Rahwanji & Co. reserves the right to endorse orders at its own discretion without any obligation to do so.
How an order is prepared?
Browse our website and select the cards you want. You can request samples or an album. If it coincided with our season, we can arrange to meet you and show you our catalog.
Please specify the cards that you like most and submit an application by sending the card number
How an order is processed?
1 - Upon receipt of the order, the designated representative checks the availability of the order items and sends to the customer a price quotation in addition to a confirmation specimen to be signed by the customer and returned to us.
2 - The customer pays the due amount via his/her bank and provides us with a copy of the bank transfer.
3 - Upon receipt of a copy of the bank transfer, the representative prepares the order for shipment and informs the customer with the date of shipment.
4 - When the order is ready, it is placed on hold in the shipping department pending receipt of money transfer to our bank. No shipment will be dispatched unless our bank confirms receipt of payment.
5 - Upon receipt of payment from our bank, the shipment is sent to the carrier company and an original shipping documentation package is sent to the customer in addition to scanned images by courier mail DHL.
6 – Soon as the bill of lading or waybill is received, a copy thereof is sent to the customer by email or fax.
Order processing time:
Orders with items available in stock: 7-14 days.
Orders with items temporarily not available in stock: 10-20 days.
Special orders that needs processing, products customization or printing of special wording on all cards: Are negotiable.
- We contribute to the marketing campaigns of our dealers with a fixed percentage of promotional materials and free ads. However, we request to be advised on the promotional campaign and advertisements before launch and that our dealers must have our consent first on the content and the cost of advertising and promotional campaign.
-We provide our customers with a certain quantity of albums free of charge, To be distributed by our customer on the points of sales.
The shipping company will oversee the cargo operations on behalf of the customer if he wishes so.
Cards Dreams website is the property of Imad AL-Rahwanji & Co.
Any reproduction, modification, distribution, transmission, re-publication or presentation of the content of this site, in whole or in part, is absolutely prohibited.
The company does not provide any guarantee of any kind, whether express or implied, with regard to the work and operation of the site or the accuracy of the information contained herein. Imad AL-Rahwanji & Co. shall not be held responsible for any damage whatsoever resulting from the use of this site, including, but not limited to, direct, indirect or incidental or disciplinary damage.
Any links to sites of third parties are provided only as an advantage to the users of Imad AL-Rahwanji & Co. web site. This site does not provide any guarantees with respect to the content of any third-party sites will not be held liable in connection with the use of such sites.
Any information on this site relating to products, services, or activities of these companies, is provided as an advantage only to users of this site.